When it snows Scoop Troop will still arrive for Scheduled scoops as normal . Should the snow cover the waste and we are unable to remove it, we will clean as much as we can. When the snow melts we will pull double duty to make sure your yard is clean. For this reason we will charge the normal rate on your appointment date. If for any reason we need to postpone your appointment (white out blizzard, roads too icy to drive etc.), you will be notified if we will not be arriving the day of your appointment.
Scoop Troop will clean your yard in all weather conditions assuming we can assure the safety of our team members. We Scoop in the Rain, Snow, Wind, Cold and Heat. Should our technicians be unable to Scoop your yard or finish your appointment you will be notified the day of your appointment.
Scoop Troop does prefer your dogs remain inside, though it is not a requirement for service. Should a technician arrive at your property and the dog(s) present are displaying an aggressive stance, our technicians will knock on the door and ask that the pet be put inside for the duration of the appointment. If you are not home, the technician will still mark the job as complete and charge as normal. Next time around we will pull double duty to get your yard cleaned as there will still be the same amount of waste.
Scoop Troop accepts E-Transfer, and Credit Card. Our preferred method of payment is a credit card on file for ease of service and to keep our prices low. Payment is due on the day of service though if payment is not received this doesn't mean we will not return on your following appointment day. The maximum number of missed invoices is 2 and then we will pause service.
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